Do I need to do anything with my Direct Debit whilst on a payment break?
We will take care of everything for you so please don’t worry.
It’s really important that you don’t cancel your direct debt as after the break period, we will automatically take payment via your direct debit on the next due date following the end of the payment break period.
If you are not able to resume making your usual monthly repayments at the end of the payment break, we will need to agree an alternative arrangement before the end of the payment break period.
Please contact our specialist COVID-19 support team by clicking on the “Chat with us” banner on the bottom of this page and select “Covid-19”.
If you have already cancelled your direct debit, we need you to reinstate it please. This can be done quickly by following the below steps:
1. Press ‘Chat with us‘ in the lower right-hand corner
2. Choose ‘Re-activate my direct debit’ from the main menu.