Do you need evidence of financial loss, or evidence from a doctor to prove I am affected by COVID-19? What documents will you need to see?

If you are in financial difficulty, then we really want to help you. Please complete the COVID-19 Request form for financial support ( and we will do the rest.

We will be in touch during payment breaks to make sure this is still suitable for you, based on your financial position at the current time. If additional financial support is required after the 3-month payment break, we will work with you to put a solution in place that’s personal to you. For this reason, we may ask you to send us some more information but we will keep this as simple as possible.

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