Do I need to keep my Direct Debit active?

It’s really important that you don’t cancel your Direct Debit.  

Depending on the type of financial support we agree with you, we may pause Direct Debits for the duration of the support period and will resume this automatically at the end of this time.   We’ll provide you with the full details applicable to you, depending on our agreement.

If you have already cancelled your direct debit, we need you to reinstate it as soon as possible. This can be done in just a few minutes by following the below steps: 

1. Press ‘Chat with us‘ in the lower right-hand corner

2. Choose ‘Re-activate my direct debit’ from the main menu