Do I need to keep my Direct Debit active?
It’s really important that you don’t cancel your Direct Debit.
If you are on a payment break, we will pause Direct Debits for the duration of the payment break and will resume them automatically afterwards.
If you are on a reduced payment plan, we will adjust the Direct Debit to your reduced payment amount.
If you have already cancelled your direct debit, we need you to reinstate it as soon as possible. This can be done in just a few minutes by following the below steps:
1. Press ‘Chat with us‘ in the lower right-hand corner
2. Choose ‘Re-activate my direct debit’ from the main menu