COVID-19 FAQs

If you are financially impacted by COVID, please contact us at 01865 475060 or on email collections@oodlefinance.com to discuss your circumstances and what support may be appropriate

  • If you need to make a payment you can do this by one of the following methods:  Automated payment line - 03300 082185
  • Over the phone by debit card - 01685 475060 (option1)
  • By card to an agent - 01865 475060 (option2)
  • Bank Transfer Bank Name: “First Choice with Loans”, Account number: 73692213, Sort code: 40-05-30 (please ensure you use the agreement number and surname as your reference)
  • Log in to your Customer Portal: https://customerportal.oodlecarfinance.com (you will need your password for this)
  • Click on ‘Chat with us’ at the bottom of this screen and select ‘Make a payment’.
  • How would missed Oodle payments or financial support impact my credit file?

    If we have previously agreed  COVID support with you before 31st July 2021, we will have informed you of the impact on your credit file.

    From 31st July 2021, the FCA Guidance on COVID support changes, and we will grant tailored support, where appropriate, to support customers through ongoing COVID financial difficulties.

    Missed payments are likely to impact your credit file. If your ability to make your normal monthly payments is impacted by COVID, please contact Oodle as soon as possible. 

    If we grant you a form of tailored support, this is likely to be regarded as a payment arrangement, and may affect your credit file. We will provide you with more detailed information If this applies to you. 

    You can also add a note to your credit file called a ‘notice of correction’ if you want to explain your current situation or make any corrections to entries you believe are wrong. You can contact Experian on 0344 481 0800, Equifax on 0800 0850 650, or Transunion on 0330 024 7574. 

  • Do I need to keep my Direct Debit active?

    It’s really important that you don’t cancel your Direct Debit.  

    Depending on the type of financial support we agree with you, we may pause Direct Debits for the duration of the support period and will resume this automatically at the end of this time.   We’ll provide you with the full details applicable to you, depending on our agreement.

    If you have already cancelled your direct debit, we need you to reinstate it as soon as possible. This can be done in just a few minutes by following the below steps: 

    1. Press ‘Chat with us‘ in the lower right-hand corner

    2. Choose ‘Re-activate my direct debit’ from the main menu

  • Who can I speak to if I have more questions?
  • Where can I get free impartial debt advice?

    If you need free impartial debt advice, here are the details of some organisations who could help

    StepChange

    • Tel: 0800 138 1111
    • Click here for the website

    Citizens Advice

    • Tel: 03444 111 444
    • Click here for the website

    National Debtline

    • Tel: 0808 808 4000
    • Click here for the website

    Money Advice Service

    • Tel: 0800 138 7777
    • Click here for the website

    FCA information for consumers

    • Click here for the website

    Money Advice Service Tool

    • Click here for the website

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