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Vehicle FAQs

  • What is a car warranty?

    A car warranty is designed to offer you protection in case something goes wrong with your car.

    A warranty may be offered by a car dealer as a short term guarantee on the car you buy, for example 30 days cover.

    It can also be something you pay for as an extra, offering you cover for a longer period of time (one or more years). This kind of warranty is usually backed by an insurance company.

    Warranties tend to cover mechanical or electrical failure and should cover the cost of unforeseen repairs but they won’t pay the cost of wear and tear or accidental damage. They may well have limits on the value or number of claims you can make during the period of cover.

    A warranty can be useful and give you some peace of mind, but be sure to make sure you know what is and isn’t covered when you buy one.

  • I’m having issues with my new vehicle, can you help?

    If you are having problems with your new vehicle you should contact the dealer who supplied you with the vehicle to see if they can sort the problem out quickly.

    If this is not possible, then please let us know and we will contact the dealer and do our best to resolve the matter.

    Please use the ‘Chat with us’ service at the bottom of this page to contact us and let us know.

  • Can I insure my car for Third Party cover only?

    Your car cannot be insured under Third Party only cover.

    Under the terms of your agreement you must ensure that the vehicle is always insured with a fully comprehensive policy.

  • My car was written off, can I buy a new one?

    If the loan has been repaid on your old car yes, we can help finance your new car subject to a new application.

    Any settlement money from your insurer should be paid directly to us, as the owner of the vehicle. Your direct debit payments will then continue until we advise you that they are finished.

    If you still owe Oodle money on the written off vehicle, then you need to repay this before we can help you buy a new one. However, we can look to assist you with the purchase of a new car. As long as your credit rating is accepted, we can re-finance the shortfall on your previous agreement.

  • Can I insure additional drivers?

    Yes, you can insure additional drivers.

    Your insurance policy must remain fully comprehensive for all drivers.

    There is no need to advise us of this change. You will still need to to keep the vehicle safely at your address, as required by your agreement, and you cannot allow someone else to possess the vehicle.

  • What do I need to do if I’m changing my registration plate?

    If you would like to change your registration plate, you will need our consent in writing before you make the change.

    There is a £25 fee to change your registration number to cover our admin costs to make this change to your account. You will be responsible to arrange and pay for the installation.

    Please use the ‘Chat with us’ service at the bottom of this page and we’ll be happy to help.

    It is your responsibility to make necessary arrangements with the DVLA for the Registration change.

     If the vehicle needs to be returned to us for any reason (e.g. as permitted by law or under the terms of the agreement), it is your responsibility to return the original registration plate back onto the Vehicle prior to return/collection. If you do not do this, the private registration plate will become our property and we will be entitled to sell the vehicle and the plate in accordance with the terms of the agreement.

  • Can I modify my vehicle?

    Please speak to us before making any alterations or additions to your vehicle so that we can confirm if it is an acceptable change. Unless we have consented in writing, you are not permitted to make any alterations or additions to the vehicle.

    Please use the ‘Chat with us’ service at the bottom of this page if you need further information, and we’ll be happy to help.

    Your contract states that any alternations or additions made without our consent will become our property. This includes fixing a personalised and non-original number plate.

    If you do fix a personalised number plate, and the vehicle subsequently needs to be returned to us for any reason (e.g. as permitted by law or under the terms of the agreement), it is your responsibility to return the original registration plate back onto the Vehicle prior to return/collection. If you do not do this, the private registration plate will become our property and we will be entitled to sell the vehicle and the plate in accordance with the terms of the agreement.

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