Questions about my car


What if I'm having problems with my new car?

Your first port of call for any problems with your car is the dealer who supplied the car, who should be able to sort the problem quickly for you.

If this isn’t possible, or you need any support, please contact Customer Support on 01865477826 .


How do I change to a different car?

If you're having problems with your car, head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


How do I transfer my current agreement to a new lender?

Head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


Can I make modifications to my car?

Please get in touch with us before making any changes or additions to your vehicle. We will then confirm whether or not it's an acceptable change. Unless you have written consent, you're not permitted to make any alterations.

If you need more information, please click on 'Chat with us' and we'll redirect you to an agent.


Can I change the registration plate?

If you want to add a private number plate to your car, you need to tell us and get our consent before changing the number plate. You'll also need to inform the DVLA. Please make sure you keep the original number plate in a safe place. We ask you to do this so that if the vehicle needs to be returned to us for any reason, you can change the plates back to the original plates before the car is returned to us, and you can keep your personalised plates. If you return the car with a private number plate still attached, the number plate will become our property and we will be entitled to sell the vehicle along with the private plate, as per the terms of the agreement.


What to do if my car is stolen?

We're sorry to hear this. The first thing you'll need to do is dial 101 and ask to be put through to your local police. Make sure you have your vehicle’s registration number, make, model and colour to hand. The police will give you a crime reference number (CRN) which you'll need when you call your insurance company to make a claim. Make sure you then get a reference number from your insurance company. Once you have your CRN and insurance reference number, please call us at 01865 475028. The police will tell DVLA about the theft and if the vehicle is found.

Questions about my car


What if I'm having problems with my new car?

Your first port of call for any problems with your car is the dealer who supplied the car, who should be able to sort the problem quickly for you.

If this isn’t possible, or you need any support, please contact Customer Support on 01865477826 .


How do I change to a different car?

If you're having problems with your car, head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


How do I transfer my current agreement to a new lender?

Head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


Can I make modifications to my car?

Please get in touch with us before making any changes or additions to your vehicle. We will then confirm whether or not it's an acceptable change. Unless you have written consent, you're not permitted to make any alterations.

If you need more information, please click on 'Chat with us' and we'll redirect you to an agent.


Can I change the registration plate?

If you want to add a private number plate to your car, you need to tell us and get our consent before changing the number plate. You'll also need to inform the DVLA. Please make sure you keep the original number plate in a safe place. We ask you to do this so that if the vehicle needs to be returned to us for any reason, you can change the plates back to the original plates before the car is returned to us, and you can keep your personalised plates. If you return the car with a private number plate still attached, the number plate will become our property and we will be entitled to sell the vehicle along with the private plate, as per the terms of the agreement.


What to do if my car is stolen?

We're sorry to hear this. The first thing you'll need to do is dial 101 and ask to be put through to your local police. Make sure you have your vehicle’s registration number, make, model and colour to hand. The police will give you a crime reference number (CRN) which you'll need when you call your insurance company to make a claim. Make sure you then get a reference number from your insurance company. Once you have your CRN and insurance reference number, please call us at 01865 475028. The police will tell DVLA about the theft and if the vehicle is found.

Questions about my car


What if I'm having problems with my new car?

Your first port of call for any problems with your car is the dealer who supplied the car, who should be able to sort the problem quickly for you.

If this isn’t possible, or you need any support, please contact Customer Support on 01865477826 .


How do I change to a different car?

If you're having problems with your car, head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


How do I transfer my current agreement to a new lender?

Head to 'Chat with us' and select 'All other queries' where a Customer Service agent will be able to help you.


Can I make modifications to my car?

Please get in touch with us before making any changes or additions to your vehicle. We will then confirm whether or not it's an acceptable change. Unless you have written consent, you're not permitted to make any alterations.

If you need more information, please click on 'Chat with us' and we'll redirect you to an agent.


Can I change the registration plate?

If you want to add a private number plate to your car, you need to tell us and get our consent before changing the number plate. You'll also need to inform the DVLA. Please make sure you keep the original number plate in a safe place. We ask you to do this so that if the vehicle needs to be returned to us for any reason, you can change the plates back to the original plates before the car is returned to us, and you can keep your personalised plates. If you return the car with a private number plate still attached, the number plate will become our property and we will be entitled to sell the vehicle along with the private plate, as per the terms of the agreement.


What to do if my car is stolen?

We're sorry to hear this. The first thing you'll need to do is dial 101 and ask to be put through to your local police. Make sure you have your vehicle’s registration number, make, model and colour to hand. The police will give you a crime reference number (CRN) which you'll need when you call your insurance company to make a claim. Make sure you then get a reference number from your insurance company. Once you have your CRN and insurance reference number, please call us at 01865 475028. The police will tell DVLA about the theft and if the vehicle is found.