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How can we help you today?

How can we help
you today?

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Commonly asked questions

Get answers to the most frequently asked questions.

Settling My Finance

Get New Finance As An Existing Customer

My New Address

Change My Payment Date

I Need Some Financial Support

Check My Payment Has Processed

I’ve received a call with someone claiming to be from Oodle, what if it’s a scam?

What is Open Banking?

Get the Oodle Car Finance app

Get the Oodle Car Finance app

Manage your agreement quickly and easily with our mobile app. Download the app today so you can:

Manage your agreement quickly and easily with our mobile app. Download the app today so you can:

Check your balance and upcoming payments

Check your balance and upcoming payments

Update your details

Update your details

Get a settlement quote

Get a settlement quote

Make a missed payment

Make a missed payment

3 icons "Check balance", "Upcoming payments" and "Settlement quote".

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Need more help?

If you've got a question about your account, the easiest thing to do is get in touch with us on our live chat or one of the contacts below:

New application enquiries

For help with your finance application

For help with your finance application

Customer services

For questions about your Oodle account

For questions about your Oodle account

Payment support

To talk to us about missed payments

To talk to us about missed payments

Customer relations

To discuss a new or existing complaint

Specialist support

If you're facing difficult circumstances

Personal Loan Customer Services

For questions about your Personal Loan

Customer relations

To discuss a new or existing complaint

To discuss a new or existing complaint

Specialist support

If you're facing difficult circumstances

If you're facing difficult circumstances

Personal Loan Customer Services

For questions about your Personal Loan

For questions about your Personal Loan

Notification – Oodle Personal Loans

From 8 September 2026, all outstanding Oodle Personal Loan Agreements have been transferred to Alive No. 1 Limited and are serviced by Link Financial Outsourcing Limited (trading as Antelope Loans).

You do not need to do anything. Your loan will continue as normal.

If you have any questions about your loan, please contact Antelope Loans on 02920 858 747. A member of the team will be happy to help.

Submit a Complaint

Submit a Complaint

Submit a Complaint

Sorry to hear you have a complaint—we're here to help. If something’s gone wrong, please let us know so we can work to make it right as quickly as possible. For more information about raising a complaint please visit our complaints process page.