I am already in arrears on my account, but I am now being impacted by COVID-19. Can you give me a further extension or support?

Everyone’s situation is unique so it’s important that we help you individually, we will do whatever we can to help you.

Please contact our specialist COVID-19 support team by clicking on the “Chat with us” banner on the bottom of this page and select “Covid-19”. We will then work with you to put in place a solution that’s personal to you.

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