DEALER SUPPORT:

Recognising and supporting customers with vulnerabilities

Recognising and supporting customers with vulnerabilities

Recognising and supporting customers with vulnerabilities

Key steps to follow

Download PDF guide
Download PDF guide
customersupport

Consumer duty regulation requires finance providers and their partners to identify and manage customers with vulnerabilities

Consumer duty regulation requires finance providers and their partners to identify and manage customers with vulnerabilities

Consumer duty regulation requires finance providers and their partners to identify and manage customers with vulnerabilities

This guide covers:

Different types of vulnerabilities

Oodle's expectations around responding to customers in vulnerable circumstances

Download PDF guide
Download PDF guide
customersupport