Have questions, issues or need advice? Contact us

Help and support – we’re here

Are you going through a difficult time?

When times are tough, we’re here for you. It may be that you’re living with or recovering from illness, caring for someone, concerned about debt, or coping with the loss of a loved one. Moving home, a relationship breakdown and bringing up a family all bring their own challenges. 

Managing big changes and life events can be daunting, we’re here to make it easier for you. Whatever it is you’re going through we want to provide the support that’s best for you, whether you are an Oodle customer or you are assisting one of our customers. 

Call us for help

Are you unsure what to do next? Call us – we’re here to listen and support you. Call: 01865 477 826.

If you’d feel happier, you can also contact us using our online Web Chat below. 

Are you having trouble meeting your payments?

Life can throw all sorts of things at you and we understand that circumstances can, and do change. 

If you find that you are starting to worry about your money, or think that you may not be able to repay your finance agreement, you are not alone and our team are on hand to help you.  

Call us for help 

Worried about repayments? Call us – we will do all we can to help. Call: 01865 475 060 

The earlier you get in touch, the more opportunity we have to find a solution that’s right for your circumstances. 

Independent support

There are a range of charities that will offer free advice to anyone struggling with debt. Click the links below to find out more.

StepChange Debt Charity

Citizens Advice Bureau

Money Advice Trust

National Debtline

Money Advice Service


COVID-19 – have you been impacted?

If you’re worried about meeting your normal monthly payments because your income has been affected by COVID-19 – through losing your job, losing business or being offered fewer hours – there is support available. Read more below to learn more. 

Oodle have already supported thousands of customers through this period and we will continue to support our
customers that are in need of our help.

Please note:

  • There are various resources available to support you both short and longer term and we kindly ask that you read all sections of our guides listed below before contacting us.

Support available to you during COVID-19

Government assistance

There are various government schemes available that can help you keep up with payments.​

We have pulled together a summary of all the key support packages available in a bid to keep things simple and easy to digest.

Government advice


We have the privilege of talking to thousands of customers like you every day and we are trying our best to support you all. ​

Read some of our most commonly asked questions coming in through our call centres relating to COVID-19 and your finance with us.

Read FAQs

Request financial support

Everyone’s position will be different, so it’s really important that we understand your individual financial situation.​

Please contact our specialist COVID-19 support team by clicking on the “Chat with us” banner on the bottom of this page and select “Covid-19”. We will then work with you to put in place a solution that’s personal to you.

Useful hints and tips

This section is our helping hand, including all the information we think you may find useful – articles and top tips including vehicle car, finance / business and wellbeing.

View articles

Getting you back on your feet

How we’re supporting our customers, dealer and Oodlers on the road to recovery.

Read more

Still can’t find what you’re looking for? Talk to us

Alternatively you can give us a call or drop us an email. Waiting times may vary

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