DEALER SUPPORT:

Navigating Consumer Duty

Navigating Consumer Duty

Navigating Consumer Duty

Communicating finance to your customers

customersupport

Consumer duty addresses the lack of financial literacy in retail finance customers and the frequency of poor communication across the finance journey.

Consumer duty addresses the lack of financial literacy in retail finance customers and the frequency of poor communication across the finance journey.

50%

50%

50%

of 18–24-year-olds don’t know what the interest rate
on their car loan is

of 18–24-year-olds don’t know what the interest rate on their car loan is

of 18–24-year-olds don’t know what the interest rate on their car loan is

1 in 10

1 in 10

1 in 10

consumers admit they can’t explain

key financial topics.

consumers admit they can’t explain key financial topics.

consumers admit they can’t explain key financial topics.

The regulations are driving a renewed focus in the way we communicate finance to our customers.

The regulations are driving a renewed focus in the way we communicate finance to our customers.

The regulations are driving a renewed focus in the way we communicate finance to our customers.

We’ll walk you through the key elements of the regulation, including the following touch points;

The online journey

On the forecourt

Negotiating finance

Aftersales

The online journey

On the forecourt

Negotiating finance

Aftersales

customersupport