Extra support when you need it most
Sometimes dealing with your financial commitments can be tricky and there are times that you might need some extra support If you find yourself in a challenging situation or your circumstances have changed, get in touch so we can understand your circumstances and work together to find the best solution
Specialist support
Our team are well placed to support you but sometimes you may benefit from some more specialist advice. We can provide details of organisations that could offer you support, dependent on your individual circumstances. They could include:
Free independent debt advice
Charities relating to someone’s health or wellbeing
Emotional support and listening services
Bereavement support
If your personal circumstances make it difficult for you to get in touch in the usual ways, let us know how we can help.
Maybe you’re finding talking over the phone difficult. In that case, you can send us a message or use our live chat facility using the ‘chat with us’ option.
Alternatively, if you’d like us to speak with someone other than yourself about managing your finances, we can look at the best way to do this.
Our website is accessible and allows you to change the size of the text, adjust the colour contrasts on-screen and use voiceover technology.
You can also visit our help centre for common questions or search for the answer you’re looking for.
If you need a different adjustment to the way we communicate with you, let one of our customer service agents know and they’ll be able to discuss this with you.
Help with payments
If a change in circumstances or a recent life event means you’re going to struggle with your payments, it’s important you get in touch as soon as possible. Our Payment Support Team will work with you to understand your situation and how we might be able to help.
They may ask you to complete an income and expenditure form with them. You can also complete and submit this online by clicking below and we’ll contact you. This will allow us to understand your financial circumstances and how much you can afford to repay, to help you get back on track.