Voluntary termination
If you choose to Voluntary Terminate your agreement, we will arrange for the vehicle to be collected by our recovery partner, and an inspection carried out. Below we have outlined the steps taken as part of the collection process, so you are clear on what to expect.
On a date agreed with you, our third-party recovery partner will carry out a thorough independent assessment of the vehicle to check for cosmetic damages and any missing items. This normally takes around 40 minutes. Once completed they will share their findings and you will be asked to check and sign the inspection report to confirm that the vehicle has been inspected, collected and that you agree with the condition of the vehicle. You will also be provided with a copy of this report.
To prevent any unnecessary charges when handing back the vehicle, please make sure it’s cleaned inside and out, and that you have removed your personal belongings.
Make sure you have available:
V5C registration document (logbook) with section 9 removed, completed online or posted to DVLA.
Full service history documentation
A valid MOT certificate – this can be a paper copy, or recorded digitally
Spare keys
Locking wheel nuts
Parcel shelf (if applicable)
Electric charging cables (if applicable)
Sat Nav/media systems are left with the vehicle and all personal data is deleted
The recovery agent will carry out the inspection. Any charges for cosmetic damages and missing items are detailed in the inspection report and will be in line with the damage assessment guide.
We have also included a list of key terms used; this list will help to provide clarity when reviewing your inspection report.
Repair & Refinish
£80.00
£52.00
A - £68.00
B/C - £70.40
D - £236.27
A - £172.00
B - £188.00
C - £107.20
D - £236.27
Tyre (Any)
Where the tyres are not road legal a replacement will be required
£113.82
Bumper repaint
Back Centre
Standard repaint so the colour is the same as the rest of the vehicle
£64.00
£200.00
Back Corner
Standard repaint so the colour is the same as the rest of the vehicle
£46.40
£200.00
Back Full
Standard repaint so the colour is the same as the rest of the vehicle
£104.00
£200.00
Front Centre
Standard repaint so the colour is the same as the rest of the vehicle
£64.00
£198.34
Front Corner
Standard repaint so the colour is the same as the rest of the vehicle
£47.20
£198.34
Front Full
Standard repaint so the colour is the same as the rest of the vehicle
£104.00
£198.34
Bumper retexture
Back Centre
Where the bumper is a different colour, and they have a textured plastic material
£44.00
£104.00
Back Corner
Where the bumper is a different colour, and they have a textured plastic material
£31.20
£152.00
Back Full
Where the bumper is a different colour, and they have a textured plastic material
£72.00
£152.00
Front Centre
Where the bumper is a different colour, and they have a textured plastic material
£44.00
£128.00
Front Corner
Where the bumper is a different colour, and they have a textured plastic material
£31.20
£128.00
Front Full
Where the bumper is a different colour, and they have a textured plastic material
£72.00
£128.00
Doors
Door NSF
Near side front (passenger side front door)
£52.00
£275.83
Door NSR
Near side rear (passenger side back door)
£52.00
£259.14
Door OSF
Offside front (driver side front door)
£52.00
£275.83
Door OSR
Offside rear (driver side back door)
£52.00
£259.14
Door Seals
Piece of rubber/vinyl or silicone on the door rim
£36.80
Grill, Wings & Panels
Front Grill
Front of car where air can flow in/out of the vehicle
£32.00
£56.00
Front Wing NS
Near side wing panel (passenger side) sits above front wheel
£52.00
£138.05
Front Wing OS
Offside wing (driver side) sits above front wheel
£52.00
£138.05
Quarter Panel NS
Near side panel (passenger side) sits above rear wheel
£52.00
£241.16
Quarter Panel OS
Offside wing (driver side) sits above rear wheel
£52.00
£241.16
Roof
Exterior roof panel
£52.00
£310.02
Bonnet
Front bonnet panel
£52.00
£211.98
Sill Panel NS
Near side (driver side) panel under door panel
£52.00
£138.26
Sill Panel OS
Offside (passenger side) panel under door panel
£52.00
£138.26
Mirrors, Lamps, Windscreen, Boot & Trim
Tailgate/Boot
Rear boot panel/door
£52.00
£299.86
Trim/Moulding
Aesthetics on vehicle e.g. edging/badges/mud flaps
£25.60
£33.60
Windscreen
Main front screen
£180.48
Head Lamp Cluster NS
Near side (driver side) - Main front vehicle lights
£152.00
Head Lamp Cluster OS
Offside (passenger side) - Main front vehicle lights
£152.00
Rear Lamp Cluster NS
Near side (driver side) - Rear lights
£152.00
Rear Lamp Cluster OS
Offside (passenger side) - Rear lights
£152.00
Wing Mirror Glass NS
Near side (driver side) - Where mirror is cracked or broken, replacement required
£36.00
Wing Mirror Glass OS
Offside (passenger side) - Where mirror is cracked or broken, replacement required
£36.00
Wing Mirror Housing Painted NS
Near side (driver side) panel holding wing mirror
£32.80
£88.00
Wing Mirror Housing Painted OS
Offside (passenger side) panel holding wing mirror
£32.80
£88.00
Wing Mirror Housing Textured NS
Near side (driver side) panel holding wing mirror (textured/different colour to rest of vehicle)
£27.20
£40.00
Wing Mirror Housing Textured OS
Offside (passenger side) panel holding wing mirror (textured/different colour to rest of vehicle)
£27.20
£40.00
Vehicle Interior
Seats
Fabric material
Repair only: £26.40
Seats
Leather material
Repair only: £50.40
Carpets
Interior carpets in vehicle
Repair only: £36.00
£240.00
Dashboard
Main screen for driver (usually above wheel)
£42.40
Parcel Shelf
Shelf that divides the boot area
£112.00
Miscellaneous & Documentation
Valet
Inside & out specialist clean
Overall cost: £80.00
Overall cost: £80.00
Overall cost: £80.00
Overall cost: £80.00
No MOT
Inside & out specialist clean
Overall cost: £100.00
Overall cost: £100.00
Overall cost: £100.00
Overall cost: £100.00
Missing Service History
Full service history missing
Overall cost: £200.00
Overall cost: £200.00
Overall cost: £200.00
Overall cost: £200.00
Part Missing Service History
Part of the service history missing
Overall cost: £100.00
Overall cost: £100.00
Overall cost: £100.00
Overall cost: £100.00
V5
Missing V5 document
Overall cost: £25.00
Overall cost: £25.00
Overall cost: £25.00
Overall cost: £25.00
Locking Wheel Nut
Where missing, a replacement will be required
Replacement: £40.00
Replacement: £40.00
Replacement: £40.00
Replacement: £40.00
Below is a list of key terms used within the damage assessment guide along with their explanations.
Cosmetic damage refers to damage that has had no impact on the structure or function of the vehicle. Examples of cosmetic damage include:
· Paint scratches
· Dings on the outer body of the vehicle
· Scuffs from barriers or walls
· Dents on the exterior panels
Oodle will apply fees and charges where any damage is deemed outside of wear and tear. Fair wear and tear occurs when normal usage causes deterioration to the vehicle. Damages occur as a result of a specific event or series of events such as impact, inappropriate usage (for example storing chemicals/paint and leaving residue), harsh treatment or negligent acts or omissions.
A traditional repair requires more labour and can involve disassembling and reassembling the damaged panel or part of the vehicle. A traditional repair may be the only choice if the damage is more serious and cannot be achieved through a SMART repair. Following the repair, the vehicle will also require a refinish which is the meticulous process of rejuvenating the vehicle’s exterior appearance. This involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.
Items that will NOT be charged if damaged or missing are:
· Alloy wheel damage
· Wheel trims
· Spare tyre
· Missing inflation kit
· Missing spare key
· Media/sat nav display damage
· Inside valet cost
· Door handle scratches (external)
A SMART repair stands for Small to Medium Area Repair Technology. This is the process of repairing a vehicle using specialised tools, paint, and materials on a localised damage area. SMART repair avoids the need to remove or repaint the entire panel of the damaged vehicle. Instead, it focuses on how the damage can be repaired seamlessly with minimum exertion.
Following the repair, the vehicle will also require a refinish. This is the process of rejuvenating the vehicle’s exterior appearance. A refinish involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.
Where the vehicle part is too damaged to be repaired, we will need to charge the customer for a replacement.
Some examples of damages that are beyond repair include:
· Tyres that are ‘threadbare’/worn down
· Large crack across windscreen
· Broken wing mirror housing
· Burnt and worn carpets throughout
· Where the number of repairs exceeds the cost to replace the item
A part that is cracked and broken is often unrepairable. Tyres are often replaced as they become unroadworthy.
The below diagram can also be used to identify which parts of the vehicle are being referred to in the inspection report.