Voluntary termination

If you choose to Voluntary Terminate your agreement, we will arrange for the vehicle to be collected by our recovery partner, and an inspection carried out. Below we have outlined the steps taken as part of the collection process, so you are clear on what to expect.

Vehicle Collection & Inspection Process

Vehicle Collection & Inspection Process

On a date agreed with you, our third-party recovery partner will carry out a thorough independent assessment of the vehicle to check for cosmetic damages and any missing items. This normally takes around 40 minutes. Once completed they will share their findings and you will be asked to check and sign the inspection report to confirm that the vehicle has been inspected, collected and that you agree with the condition of the vehicle. You will also be provided with a copy of this report.

To prevent any unnecessary charges when handing back the vehicle, please make sure it’s cleaned inside and out, and that you have removed your personal belongings.

Make sure you have available:

V5C registration document (logbook) with section 9 removed, completed online or posted to DVLA.

Full service history documentation

A valid MOT certificate – this can be a paper copy, or recorded digitally

Spare keys

Locking wheel nuts

Parcel shelf (if applicable)

Electric charging cables (if applicable)

Sat Nav/media systems are left with the vehicle and all personal data is deleted

Damage assessment guide

Damage assessment guide

The recovery agent will carry out the inspection. Any charges for cosmetic damages and missing items are detailed in the inspection report and will be in line with the damage assessment guide.

We have also included a list of key terms used; this list will help to provide clarity when reviewing your inspection report.

Item

Item

Item

Description

Description

Description

Repair & Refinish

SMART Repair

SMART Repair

SMART Repair

Refinish

Refinish

Refinish

Replace

Replace

Replace

A/B/C/D Post

A/B/C/D Post

The four main pillars of the vehicle model

The four main pillars of the vehicle model

£80.00

£52.00

A - £68.00

B/C - £70.40

D - £236.27

A - £172.00

B - £188.00

C - £107.20

D - £236.27

Usually 1-4 years

Tyre (Any)

Where the tyres are not road legal a replacement will be required

£113.82

Usually 1-4 years

Bumper repaint

Usually 1-4 years

Back Centre

Standard repaint so the colour is the same as the rest of the vehicle

£64.00

£200.00

Usually 1-4 years

Back Corner

Standard repaint so the colour is the same as the rest of the vehicle

£46.40

£200.00

Usually 1-4 years

Back Full

Standard repaint so the colour is the same as the rest of the vehicle

£104.00

£200.00

Usually 1-4 years

Front Centre

Standard repaint so the colour is the same as the rest of the vehicle

£64.00

£198.34

Usually 1-4 years

Front Corner

Standard repaint so the colour is the same as the rest of the vehicle

£47.20

£198.34

Usually 1-4 years

Front Full

Standard repaint so the colour is the same as the rest of the vehicle

£104.00

£198.34

Usually 1-4 years

Bumper retexture

Usually 1-4 years

Back Centre

Where the bumper is a different colour, and they have a textured plastic material

£44.00

£104.00

Usually 1-4 years

Back Corner

Where the bumper is a different colour, and they have a textured plastic material

£31.20

£152.00

Usually 1-4 years

Back Full

Where the bumper is a different colour, and they have a textured plastic material

£72.00

£152.00

Usually 1-4 years

Front Centre

Where the bumper is a different colour, and they have a textured plastic material

£44.00

£128.00

Usually 1-4 years

Front Corner

Where the bumper is a different colour, and they have a textured plastic material

£31.20

£128.00

Usually 1-4 years

Front Full

Where the bumper is a different colour, and they have a textured plastic material

£72.00

£128.00

Usually 1-4 years

Doors

Usually 1-4 years

Door NSF

Near side front (passenger side front door)

£52.00

£275.83

Usually 1-4 years

Door NSR

Near side rear (passenger side back door)

£52.00

£259.14

Usually 1-4 years

Door OSF

Offside front (driver side front door)

£52.00

£275.83

Usually 1-4 years

Door OSR

Offside rear (driver side back door)

£52.00

£259.14

Usually 1-4 years

Door Seals

Piece of rubber/vinyl or silicone on the door rim

£36.80

Usually 1-4 years

Grill, Wings & Panels

Usually 1-4 years

Front Grill

Front of car where air can flow in/out of the vehicle

£32.00

£56.00

Usually 1-4 years

Front Wing NS

Near side wing panel (passenger side) sits above front wheel

£52.00

£138.05

Usually 1-4 years

Front Wing OS

Offside wing (driver side) sits above front wheel

£52.00

£138.05

Usually 1-4 years

Quarter Panel NS

Near side panel (passenger side) sits above rear wheel

£52.00

£241.16

Usually 1-4 years

Quarter Panel OS

Offside wing (driver side) sits above rear wheel

£52.00

£241.16

Usually 1-4 years

Roof

Exterior roof panel

£52.00

£310.02

Usually 1-4 years

Bonnet

Front bonnet panel

£52.00

£211.98

Usually 1-4 years

Sill Panel NS

Near side (driver side) panel under door panel

£52.00

£138.26

Usually 1-4 years

Sill Panel OS

Offside (passenger side) panel under door panel

£52.00

£138.26

Usually 1-4 years

Mirrors, Lamps, Windscreen, Boot & Trim

Usually 1-4 years

Tailgate/Boot

Rear boot panel/door

£52.00

£299.86

Usually 1-4 years

Trim/Moulding

Aesthetics on vehicle e.g. edging/badges/mud flaps

£25.60

£33.60

Usually 1-4 years

Windscreen

Main front screen

£180.48

Usually 1-4 years

Head Lamp Cluster NS

Near side (driver side) - Main front vehicle lights

£152.00

Usually 1-4 years

Head Lamp Cluster OS

Offside (passenger side) - Main front vehicle lights

£152.00

Usually 1-4 years

Rear Lamp Cluster NS

Near side (driver side) - Rear lights

£152.00

Usually 1-4 years

Rear Lamp Cluster OS

Offside (passenger side) - Rear lights

£152.00

Usually 1-4 years

Wing Mirror Glass NS

Near side (driver side) - Where mirror is cracked or broken, replacement required

£36.00

Usually 1-4 years

Wing Mirror Glass OS

Offside (passenger side) - Where mirror is cracked or broken, replacement required

£36.00

Usually 1-4 years

Wing Mirror Housing Painted NS

Near side (driver side) panel holding wing mirror

£32.80

£88.00

Usually 1-4 years

Wing Mirror Housing Painted OS

Offside (passenger side) panel holding wing mirror

£32.80

£88.00

Usually 1-4 years

Wing Mirror Housing Textured NS

Near side (driver side) panel holding wing mirror (textured/different colour to rest of vehicle)

£27.20

£40.00

Usually 1-4 years

Wing Mirror Housing Textured OS

Offside (passenger side) panel holding wing mirror (textured/different colour to rest of vehicle)

£27.20

£40.00

Usually 1-4 years

Vehicle Interior

Usually 1-4 years

Seats

Fabric material

Repair only: £26.40

Usually 1-4 years

Seats

Leather material

Repair only: £50.40

Usually 1-4 years

Carpets

Interior carpets in vehicle

Repair only: £36.00

£240.00

Usually 1-4 years

Dashboard

Main screen for driver (usually above wheel)

£42.40

Usually 1-4 years

Parcel Shelf

Shelf that divides the boot area

£112.00

Usually 1-4 years

Miscellaneous & Documentation

Usually 1-4 years

Valet

Inside & out specialist clean

Overall cost: £80.00

Overall cost: £80.00

Overall cost: £80.00

Overall cost: £80.00

Usually 1-4 years

No MOT

Inside & out specialist clean

Overall cost: £100.00

Overall cost: £100.00

Overall cost: £100.00

Overall cost: £100.00

Usually 1-4 years

Missing Service History

Full service history missing

Overall cost: £200.00

Overall cost: £200.00

Overall cost: £200.00

Overall cost: £200.00

Usually 1-4 years

Part Missing Service History

Part of the service history missing

Overall cost: £100.00

Overall cost: £100.00

Overall cost: £100.00

Overall cost: £100.00

Usually 1-4 years

V5

Missing V5 document

Overall cost: £25.00

Overall cost: £25.00

Overall cost: £25.00

Overall cost: £25.00

Usually 1-4 years

Locking Wheel Nut

Where missing, a replacement will be required

Replacement: £40.00

Replacement: £40.00

Replacement: £40.00

Replacement: £40.00

Usually 1-4 years

Key terms

Key terms

Below is a list of key terms used within the damage assessment guide along with their explanations.

Cosmetic Damage

Cosmetic Damage

Cosmetic Damage

Cosmetic damage refers to damage that has had no impact on the structure or function of the vehicle. Examples of cosmetic damage include:

·       Paint scratches

·       Dings on the outer body of the vehicle

·       Scuffs from barriers or walls

·       Dents on the exterior panels

Oodle will apply fees and charges where any damage is deemed outside of wear and tear. Fair wear and tear occurs when normal usage causes deterioration to the vehicle. Damages occur as a result of a specific event or series of events such as impact, inappropriate usage (for example storing chemicals/paint and leaving residue), harsh treatment or negligent acts or omissions.

Repair and refinish

Repair and refinish

Repair and refinish

A traditional repair requires more labour and can involve disassembling and reassembling the damaged panel or part of the vehicle. A traditional repair may be the only choice if the damage is more serious and cannot be achieved through a SMART repair. Following the repair, the vehicle will also require a refinish which is the meticulous process of rejuvenating the vehicle’s exterior appearance. This involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.

Items that will NOT be charged if damaged or missing are:

·       Alloy wheel damage

·       Wheel trims

·       Spare tyre

·       Missing inflation kit

·       Missing spare key

·       Media/sat nav display damage

·       Inside valet cost

·       Door handle scratches (external)

SMART Repair

SMART Repair

SMART Repair

A SMART repair stands for Small to Medium Area Repair Technology. This is the process of repairing a vehicle using specialised tools, paint, and materials on a localised damage area. SMART repair avoids the need to remove or repaint the entire panel of the damaged vehicle. Instead, it focuses on how the damage can be repaired seamlessly with minimum exertion.

Refinish

Refinish

Refinish

Following the repair, the vehicle will also require a refinish. This is the process of rejuvenating the vehicle’s exterior appearance. A refinish involves tasks like surface preparation, precise colour matching, painting and finishing with a protective clear coating.

Replace

Replace

Replace

Where the vehicle part is too damaged to be repaired, we will need to charge the customer for a replacement.

Some examples of damages that are beyond repair include:

·       Tyres that are ‘threadbare’/worn down

·       Large crack across windscreen

·       Broken wing mirror housing

·       Burnt and worn carpets throughout

·       Where the number of repairs exceeds the cost to replace the item

A part that is cracked and broken is often unrepairable. Tyres are often replaced as they become unroadworthy.

Vehicle parts

Vehicle parts

Vehicle parts

The below diagram can also be used to identify which parts of the vehicle are being referred to in the inspection report.