Common questions

Common questions

Common questions

Application Basics

Application Basics

Application Basics

Existing Customer

Existing Customer

Existing Customer

Financial difficulties

Financial difficulties

Financial difficulties

Difficult times & illnesses

Difficult times & illnesses

Difficult times & illnesses

Losing a loved one

Losing a loved one

Losing a loved one

Financial abuse

Financial abuse

Financial abuse

Fraud

Fraud

General Support

Take 5 has lots of advice on how to prevent scams in the UK.

Action Fraud is the UK’s national reporting centre for fraud and cybercrime.

Which? has a service that sends scam alerts straight to your email.

The FCA recommend this resource for all victims of fraud and scams: https://www.moneyhelper.org.uk/en/money-troubles/scams/a-beginners-guide-to-scams