We’re sorry for your loss, and we want to make this process as simple and stress-free as possible for you. Managing financial matters after a bereavement can feel overwhelming - we understand.
The easiest way to let us know is through NotifyNOW, a free service that helps you inform multiple companies about a bereavement quickly and securely — all in one place, so you can focus on the more important things during this difficult time. Alternatively, if you wish to use another method, you can:
Call our Customer Services team at 01865 477826, Monday-Friday between 9am and 5.30pm.
Use the ‘Chat with us’ function at the bottom of this page to speak with a representative.
Information You’ll Need When Contacting Us
Please have the following details ready:
The full name of the agreement holder
The vehicle registration number
Your relationship to the agreement holder
Date of death
Death certificate (if available)
Executor details (if available)
Once we’ve received this information, we’ll be in touch to explain the available options and next steps in detail.
Additional Support
We understand that handling financial matters is just one part of coping with loss. If you need further emotional support, guidance, or practical advice, the following resources may be helpful:
Probate Services
England and Wales: Applying for Probate Call: 0845 302 0900
Scotland: Confirmation Process Call: 0131 334 0380
Stopping Unwanted Post
The Bereavement Register: thebereavementregister.org.uk Call: 0207 089 6403
General Guidance After a Death
If you need further support beyond financial matters, organisations such as Cruse Bereavement Support offer free and confidential help to those grieving.
You're not alone - please reach out if you need assistance.
Your data is important to us, if you want to know more about how it is used and shared, you can view our Privacy Policy.