Accurate application information

The final element in our commitment to simpler customer journeys is the importance of accurate application information.

It sounds obvious but it is all too easy to overlook mistakes. Even minor errors in an application can have a significant impact on the outcome.

Fairness and consistency

Accurate information on the customer’s application enables us to provide a fair and consistent outcome, including lending responsibly, so the finance is affordable for the duration of the agreement.

Sensitive and personal customer data 

The information you provide is used to help us make appropriate and informed lending decisions. It’s important that this information is correct the first time round so we can provide the best possible customer experience. 

Change in lending decision  

Remember, if we need to change any information supplied to us throughout the customer journey this may affect the customer’s offer.