Common questions
Application Basics
Existing Customer
Financial difficulties
Difficult times & illnesses
Losing a loved one
Financial abuse
Fraud
How can I pay off some or all of my agreement early?
If you want to repay your agreement early, you’ll need to request a settlement quote. This is the amount that you need to pay to clear your finance.
The settlement figure is valid for 28 days - if you don’t make the full payment within 28 days, you'll need to request a new settlement quote.
You can see your current settlement amount from your account. You can access your account through our portal or our mobile app.
You can also use ‘Chat with us’ at the bottom right of this page
If you want to pay off some of your agreement to reduce what you owe, you can do that at any time. We call this a partial settlement. You need to let us know before you make the payment that you want to partially settle, so we know it’s not a mistake when we receive the funds.