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Common questions
Get answers to the most frequently asked questions.
Can I get help managing the cost of living?
How can I pay off some or all of my agreement early?
I'm already an Oodle customer - how can I get new finance?
I've moved house - how do I let you know my new address?
Can I change my payment date?
I need some financial support
How can I check if my monthly payment has gone through?
What is Open Banking?
For more help, choose a category:
I need help applying for finance
I'm already an Oodle customer
What documents do I need for a secured loan?
15 Mar 2024
Ready to apply for a secured loan? Make sure you’re up to speed with everything you’ll need for a hassle-free car finance application.
Can car finance be transferred to someone else?
5 Mar 2024
If your circumstances change, you might wonder if it’s possible to transfer your car finance to another party. Here, we assess your options.
Need more help?
If you've got a question about your account, the easiest thing to do is get in touch with us on our live chat or one of the contacts below:
Application enquiries
For help with your application
Customer services
For questions about your Oodle account
Payment support
To talk to us about missed payments
Customer relations
To discuss a new or existing complaint
Specialist support
If you're facing difficult circumstances