A great place to start is to work out your budget based on your available income. Our customers find our easy-to-use Income and Expenditure (I&E) tool, a helpful way of working this out. This is particularly useful if you have fallen into arrears and are working out your available income to set up a repayment plan, or if you feel you are not going to be able to make your next payment.

If you are making an offer to catch up with arrears or working out a repayment plan, we always encourage our customers to ensure that they are up to date with their priority bills such as rent or mortgage, council tax and utility bills before making an offer of repayment.

Once you have completed the I&E form, one of the Team will get in touch to support you with an affordable solution tailored to your circumstances. Alternatively, you can call us on Payment Support team on 01865 475060, and we can complete this together.

We have a range of solutions to work with and support our customers who have fallen behind on their payments or feel that they may be facing challenging financial changes. Our team are more than happy to explain how we can help once we understand a little more about your circumstances and this will allow us to offer a tailored solution.

We always encourage our customers to reach out as soon as they feel there may be an issue with payment. This allows us to work together to find the most affordable and sustainable outcome. We will never expect you to pay more than you can afford.